November 1, 2016
The National Bicycle Dealers Association selected 238 shops for its annual list of America's Best Bike Shop. The list, now in its fourth year, was unveild just before the Interbike show, and retailers were celebrated at an annual reception held in Las Vegas.
Thet America's Best program identifies and honors bicycle stores in North America. Retailers must fill out a detailed application and be evaluated by a mystery shopper to be considered. Points are awarded for customer support, knowledgeable staff, operational excellence, marketing excellence, community involvement, local bike advocacy, national bike advocacy, and the mystery shopper experience.
Applicants for NBDA's program must be independent bicycle stores that sell bicycles, parts and accessories and have a service department. Fifty percent of the store's total sales must be related to bicycles and be from a physical store location to qualify.
In this section, retailers who made the list provided information about their stores.
Owner: Scott Cowan
Number of stores: 3
Number of employees: 34
Square footage: 14,000
Not only are we among the best bike shops in America, we are among the best of the best, with a forward-thinking and innovative approach that is benchmark for our peers around the country. But for us it's not about the accolades. It's about living our motto: "Define your life. Ride a bike." We believe in defining and enhancing lives, improving health and wellness, fostering family togetherness, putting smiles on faces -- with Century Cycles along to help every pedal stroke of the way.