Skip to main content

Press Release: June 11, 2008

Contact:Tracey Bradnan

For Immediate Release

 Cartwheel Communications
June 11, 2008
 (440) 835-3038



Century Cycles honored by Smart Business magazine for World Class Customer Service

ROCKY RIVER, Ohio (June 11) – On June 4, Century Cycles was honored by Smart Business magazine with a World Class Customer Service Award, which is bestowed upon Cleveland-area companies for their superior customer service. Other 2008 honorees included the Cleveland Indians, The Lincoln Electric Company, and the Maltz Museum of Jewish Heritage.

The 2008 World Class Customer Service Award honorees were acknowledged for creating corporate cultures where customer service thrives.

In particular, Century Cycles impressed the judges with its educational sales approach that seeks to pair each customer with the best bike for their needs; extending the Century Cycles customer service experience beyond the store walls with community activism; and continuous commitment to staff training and support.

“It’s really rewarding to win such a high honor after 16 years of dedication to customer service. Our very first company brochure outlined our customer-first philosophy, which still guides Century Cycles today,” said Scott Cowan, owner of Century Cycles, a three-store chain of award-winning bicycle stores in Medina, Peninsula, and Rocky River, Ohio.

Smart Business magazine is a management journal providing insight and advice for top decision-makers. The World Class Customer Service Awards serve to raise awareness of the important of customer service in the business world, recognize organization that demonstrate exceptional customer service, and share best practices in customer service from those that do it best.


ABOUT CENTURY CYCLES: Named a Top 100 Bicycle Retailer in the U.S. for the seventh time in 2008, Century Cycles has hometown bicycle stores in Medina, Peninsula, and Rocky River, providing high-quality bicycles and exemplary service to cyclists and their families for the past 16 years. Century Cycles is active locally and nationally in support of the benefits of bicycling, bicycling paths, and other issues of vital importance to the cycling community.

1079 North Court Street, Medina, Ohio, 44256; 330-722-7119

1621 Main Street, Peninsula, Ohio, 44264; 330-657-2209

19955 Detroit Road, Rocky River, Ohio, 44116; 440-356-5705

# # # #