Here is what some of our customers are saying...
If you would like to tell us about your recent experience in one of our stores (or on this web site), please Contact Us!
June 25, 2018
My family decided to head out to Peninsula with our three old bicycles, stop by Century Cycles to rent a fourth bike and hit the tow path trail for a bike ride. Afterwards, I mentioned to my wife how much I loved the rental bike. She stated they had several bikes available for sale inside. I figured I would take a look. Alice (sales associate) was the one who rented us the bike in the first place. Alice took care of us and was patient with all of our questions. Needless to say, I left the store with the purchase of three new bikes!!! Alice was very knowledgeable and has great customer service skills. This store left a great first impression for my family and will be highly recommended for anyone with any bicycle needs!!! Thank you Alice.
Seven Hills, OH
April 20, 2016
I've been to several bike shops over the years, and this was the first time I've had a great experience. I was helped over the phone initially, and was given advice to help me try and fix a tire myself, which I thought was very nice that they took the time to explain things to me so I wouldn't have to bring it in. When I ended up coming in to have them take a look at it, my tire was fixed and I was out the door in 10 minutes. Great service, nice people, and I will probably never go to another bike shop as long as they are around.
April 18, 2016
I was delighted with the work Rich at Century Cycles did on my bike. About a year ago, he worked on the shifting and it performs better than when it was new. Today, he put new handlebar tape and added new brake levers to the bike - and it looks and performs great. I highly recommend their services for anyone who has bike issues. Thanks Rich!
April 13, 2016
Fantastic service. They're willing to help regardless of if you bought your bike from them or not. My wife bought her bike there and I bought mine somewhere else, but they help us both whenever we go up there to buy something or go for service.
April 1, 2016
Century Cycles is the only place I trust to service my bike. The men working in the store are incredibly knowledgeable, professional, and dedicated to educating their customers. I brought my recently purchased Giant in (not purchased at Century) for a tuneup because it was apparent my bike components had some issues and wasn't put together properly at the original store. The men at Century took care of my bike and I was ready to ride within the week. Thank you guys!
March 28, 2016
Thank you Cathy Kasper for your expertise in selecting a great bike!!! Thank you Tom Wiseman for a great bike fitting!! What a learning experience!! And finally a big Thank you to Mike for putting together such an amazing team!!! GREAT EXPERIENCE
April 11, 2015
Just a note to commend Josh at your Rocky River location. I had two bicycles serviced by Josh - one just tuned up and the other repaired. Both were completed much faster than expected, and at much less expense than I anticipated. I received phone calls from Josh to update me on expected arrival dates of needed parts for repairs, as well as expected completion date. I am employed in the service industry, and rarely do I encounter customer service that rivals what I strive to provide to my customers. Josh exceeded all expectations and is a valuable asset to your company. As a result of dealing with Josh, you have gained a lifelong customer. Please thank him for me.
April 1, 2014
To Whom It May Concern:
A few weeks ago, I scheduled a bike fitting with Tom Wiseman at the Medina Century Cycles. I was thouroughly impressed with Tom's level of customer service, knowledge, and patience. He is an asset to your establishment and a reason I will continue to recommend Century Cycles to my friends and colleagues. Keep up the good work!
Thanks for your time.
March 9, 2014
I wanted to drop a note to let you know of the great service we always get at your Rocky River store. We are a family of recreational bike riders that enjoy riding our bikes all over the Cleveland / North East Ohio area several times a week - except during the winter. Each time we've brought our bikes in for service (from fixing tires to fixing / replacing bent rims), the staff has always been really great to deal with. Most of the time they make minor repairs right there for us while we wait - even when the store is busy. The past few times we've been in, one of your service people [Adam] has helped us - and he's been great. Thanks again for the great service ... it will keep us coming back.
John in Westlake
October 29, 2013
For my friends at Rocky River,
I, along with two friends, recently completed a cross country trip in 30 days, 2,600 miles from Savannah, GA to San Diego, CA. You guys did the work on my bike prior to my leaving and the bike worked to perfection. Thank you so much. After returning home, we were interviewed by Channel 19 and I am including a link to the 2-minute interview. Enjoy.
Again, thank you so much for help making my trip a true success.
August 24, 2013
I recently purchased a Giant Defy 1 bicycle from you guys. I just wanted to thank Doug and Rich [in Peninsula] for taking the time out of their day to assist me in buying the bike. After a few rides, I couldn't be happier with the bicycle I ended up with, and the whole experience at Century Cycles was outstanding. I will be recommending your shop to anyone that asks where my bike was purchased. Thank you again for your time.
Aug. 8, 2013
Hi guys. I have to give my thanks to Bob S at the Medina shop and everyone else in the company. I did my first Pedal to the Point. Bob took tons of time answering my questions and helping me believe I can do it. I did. All 175! For the MS Society I raised by myself over $1100. Looking forward to next year. Thanks everyone!
July 20, 2013
We just recently stopped into your Medina store with a problem with our bike carrier.
We wanted to let you know how helpful your employee Kyle was with our concern.
He took the time to remedy our bike rack situation. He was very patient and took the time to explain how to properly install and use the bike rack. This type of employee-to-customer service will be surely remembered and you will certainly be our one stop bike shop. We will also be making our "biking friends" aware of this great customer service.
Please let Kyle know that his services and concern did not go unnoticed. Thanks again Kyle!
Tom and Georgeann
North Royalton, OH
May 16, 2012
Giving a big THANKS to Aaron M at the Rocky River shop for giving Robbie a thorough "pre-bike-the-breweries-of-Vermont" safety check and adjustments! He is riding like a kitten again, which is fab! Considering all of the abuse he endures :)
Also thanking all the guys in the shop for the convo while Robbie was was in the stand. And hey! Even picked Olga up a lovely new accessory! She will look GREAT on the "2 Wheels & Heels - a monthly Ladies Bike night! - Cleveland Ride" in a couple of weeks :)
Posted to the Century Cycles Page on Facebook
April 19, 2012
Great class last night at Polaris Career Center by Don of Century in Medina. A lot of good information about bike repair and care explained in an easily understood way. Thanks.
December 14, 2011
My Name is John McLeod and I live in Brecksville. I have worked in downtown Cleveland for a little over 2 years now and have been bike commuting for 3 seasons. The first two, I had my share of mechanical problems. This year, using a new Surly Cross-Check, I have had a fraction of the problems.
Last year I came into your Peninsula store with my old Schwinn cross bike for some year-end service, only to be told that the frame was cracked. Derrick discussed my options with me. He built up a Cross-Check using some of the spare parts off the old bike and some new parts to get me the exact bike I wanted:
- Surley Cross-Check frame
- STI shifting
- Salsa Delgado wheels, 36 spokes. The rear wheel was off the old bike; the front was purchased this past summer
- Planet Bike full coverage fenders. These are a must.
This has been the best bike I have ever owned. While not the lightest, it's bomb-proof.
Thanks again, especially to Derrick and the Peninsula store.
November 16, 2011
I consider myself something of an expert on the art of bike maintenance. Here's how I handle all mechanical bike issues.
Periodically, I bring my bike into Medina Century Cycles for installs, maintenance tune-ups and problem solving.
I usually bring donuts via Buehler's bakery and buy lunch for Mike, Don, Tom, Chris, et al.
When I need work done, I have one of the two greatest mechanics in Western Civilization being either Don Barnett or Tom Wiseman take care of my bike. Using this technique I keep my bikes operating at peak efficiency and I always leave thinking I've received more value than I've paid for.
I have met many folks out on their bikes on the roads and bike trails of Medina and Wayne Counties and most know of Century Cycles and are agreed with me at how fortunate we are to have a local shop staffed by such knowledgeable and dedicated pros.
I do know how to keep my bike clean and well lubed and I use excellent components on my Raleigh, Cervelo and Giant bikes. But even on component selection, I have benefited greatly from the knowledge of Mike and the guys.
So there's my system for bike maintenance. I do the easy stuff and follow the motto of "Don't try this at home" for all the rest. This has resulted in thousands upon thousands of miles of successful road biking over the last 14 years on some of the greatest hills anywhere and I've yet to experience even one flat tire.
Many thanks to Century Cycles Medina for adding so much value to my life via the sublime recreation of road biking on a well tuned bike.
Just thought you'd like to know.
August 27, 2011
I went in to the Medina store on Thursday Aug. 25, 2011 with my mind made up of which bike I was going to buy. The bike was on sale, 100 bucks off! How could I beat that. I had been thinking of that bike all summer. I had done my research online and knew all the benefits of that bike, I was sure that was the one for me. I was instucted to speak with Bob as I entered the store. I told Bob my riding style and my goals for the new bike. To my surprise he directed me to a completely different bike. This other bike did not have all the bells and whistles as the other plus it wasn't even on sale. He told me that if I wanted to reach my riding goals, this other bike was the right place to start. After a test ride and about a half hour of answering all of my questions I took Bob's advice and purchased the one he recommended. Up until then my longest ride was 32 miles on the Tow-path. I told Bob I wanted to do 50 miles by the end of this season and next year train for a century ride. The very next day, after buying the bike that Bob recommended, I did 50 miles on the Tow-path! My goal was realized simply by putting me on the right bike. Bob really knows his stuff. I can honestly say that I am completely satisfied with the service I received from the Medina Century Cycles. Thanks so much.
Frank Olshavsky, proud owner of a brand new Giant Escape
March 16, 2011
My husband and I attended the maintenance class last night at the Rocky River store. Just want to say thanks to Josh for an informative presentation. Hope to never get a flat but at least now we're not totally clueless and unprepared - like we were when we walked into the class!
September 21, 2010
Last Thursday (Sept. 16) I stopped by with my 5-year old to get training wheels for his bike at the Rocky River location.
Ray was there to help and explained about different sizes so we went home to get the bike. Upon returning with the bike Ray offered to put them on for us (awesome! -- he must know how I am with tools). He looked at the training wheels he had in stock and didn't think they would fit right. He offered to do something with some parts around the store if we could come back in an hour.
In the end, Ray put on a fine set of training wheels for a price of under $18. Ray did a great job taking care of us -- way beyond just selling us some training wheels.
He is a great example of why we are so lucky to have a Century Cycles in our community.
Rocky River, Ohio
Sept. 7, 2010
I just wanted to write a quick note to let you know how much I appreciated your staff on the weekend. I arrived at Peninsula at around 12:30 on Sunday and found that all the bikes had been rented out. The staff assured us that bikes would be returning within a half hour and they did a great job of organizing the people waiting for bikes. When some did become available it was a quick turn around and we were off and biking in no time. They really were fast and friendly and did a great job. I would recommend your shop to anyone without hesitation.
Richmond Hill, Ontario, Canada
July 29, 2010
July 16, 2010
I wanted to write you about my recent buying experience with your salesperson Aaron Maughan at your Rocky River facility. As a salesperson for nearly 20 years I appreciate an associate that not only knows his field of expertise but listens as well. A little background may help in understanding my personal biking needs. First of all, I have not been on a bike in nearly 20 years. So I was a little apprehensive about going to your store without any knowledge of the industry, products and price points. With that being said, as I was wandering around a very busy sales floor Saturday July 10th Aaron stopped over to help me.
I told Aaron that I knew nothing about bikes at all and needed some guidance. He started by asking me a number of qualifying questions about my goals and needs, and why I wanted a bike in the first place. I explained to him that I was an ex-professional athlete that has had 14 major surgeries and my running days were over according to my doctor. I needed the bike for rehab purposes and planned on riding as many times a week as I could in the summer. I also explained that I had a budget that I was looking to stay within that was a decent amount of money, but not exorbitant. Aaron asked me where I was going to be riding. I told him that I lived in Concord Township and the riding conditions were not just very hilly but also there were no sidewalks available, most streets were at least 40 mph and there were no street lights. I was not going to be taking this bike off-road or on trails but I was not look for excessive speed from a street bike. Complicating matter I am six foot five and needed additional considerations with the height of the bike. Aaron had a couple of bikes in mind but the more I spoke the more sure he was of his recommendation. He than grabbed a bike from the showroom floor and took me outside to send me on a test drive. As soon as I got on the Giant bike and peddled away I knew this was the perfect bike for me. Upon my return I began to think about where I was going to be riding this at home. I had concerns about high speed passing cars, riding at dusk and being able to carry things like my cell phone and ID with me as I rode into the country. I can tell you that Aaron actively listened to these concerns and satisfied my needs with the accessories that will allow me to rehab successfully and safely. I truly enjoyed my shopping experience at Century Cycles and will continue to be a customer as well as recommend your store to anyone in the market. Thanks again and thanks Aaron.
Concord Township, Ohio
July 14, 2010
Dear Century Cycles,
My husband and I both purchased Giant bicycles from your Medina store in June. I wanted to express our gratitude for the outstanding service we received from your staff, particularly our salesman, Bob. He was extremely knowledgeable and dedicated a lot time in helping us choose the right bikes. He also offered his experience/knowledge with choosing accessories and even offered some great tips such as the proper way to lean your bike up against an object.
The entire Medina staff is like a family. They all were extremely friendly/knowledgeable and truly cared. Tom/Andrew in the service department prepped our bicycles and took great care in ensuring that everything was in working order before we left. Tom even gave us the rundown of how to operate our cyclocomputers.
Thanks again, Bob and the rest of the gang, for all your time. We love our new bikes!
Lisa & George
June 11, 2010
Thank you, Rich [in Peninsula], for so expertly helping me to find the perfect bike to fit my physical and fitness needs. Everything about the customer service at Century Cycles is top notch, as is the expertise. You are all a joy to work with. I love my new bike!
via the Century Cycles Page on Facebook
April 6, 2010
I wanted to take some time to send a kudos. Yesterday I picked up my Surly Long Haul Trucker from the Medina store. After months of research into touring bikes I settled on this brand and model. I found out Century Cycles was the only dealer for this brand around and so with that I wound up in Medina. From the first to the last I was treated with great and knowledgable customer service. I dealt primarily with Don Barnett and Drew Rady and between the three of us I walked out with one sweet ride. They are certainly well informed and steered me towards some fine accessories for my new bike. I have never used the shoes and clips before and they set up my bike on a training stand giving me pointers and lessons until I was comfortable with this new style of riding. In fact they wouldn't let me out of the store until I demonstrated I could un clip with a degree of proficiency. Then Don supervised my first official bike ride to make sure I was truly OK with it all. Would I recommend Century Cycles to friends and family? Absolutely! Would I ever buy another bike from Century Cycles? You can count on it! Thanks so much for everything and for the great experience that is unfortunately becoming uncommon today.
March 3, 2010
I wanted to take a moment to let you know of the exceptional service provided by Rich Oettinger in your Peninsula store. While all the employees in Peninsula I have dealt with have been helpful, Rich has been instrumental in helping arrive at a final resolution on an issue.
I purchased my first trainer this past fall, and was excited to do so while taking advantage of one of the first Hot Deals of the season. Unfortunately, I have had several problems with it since I began using it. With no experience on a trainer previously, I really had no frame of reference in terms of what is or isn't normal while using it. So in addition to not being able to use the trainer like I wanted, it was also causing a lot of stress in thinking I was stuck with a bad unit. The unit was brought in and checked and repaired a few times times, but still just didn't seem quite right once I would begin using it again.
With my schedule, I am not able to make it into your Peninsula store during the week since it closes earlier than in the summer. In talking with Rich and describing the problem, I asked if he would be willing to swing by my house and test ride the trainer himself to get a first hand experience as to the issue I was describing.
He not only came to my home in the evening on his day off to ride on the trainer, but worked on the trainer right then and there. Furthermore, when it still wasn't right, he took it with him so he could contact the manufacturer regarding the issue so I didn't have to wait until the weekend to bring it in.
He contacted me promptly the following day to let me know the manufacturer is going to replace the unit with a new one to provide a final resolution to the issue. So, I should be back up and training again in no time, and not have to worry about experiencing the same issue as before. More riding, less stress, and a happy customer.
So, just wanted to say thank you to Rich for truly going above and beyond, and let you know that I believe him to be a great asset to your Peninsula location!
Cuyahoga Falls, Ohio
October 12, 2009
Just wanted to say thank you for a great class [at Strongsville High School]. I was lucky enough to be able to attend on Saturday, and was so impressed. Don [from the Medina store] is a wealth of information. He has a low-key style that makes it easy for the participants to ask questions. One of his evaluation forms, from a man that has been biking for years, says "great class, would recommend to anyone who wants to know more about bikes," and in answer to what part of the presentation was of greatest interest...another participant said "all of it...it was super." Thanks again!
Adult Education Coordinator
Strongsville City Schools
Aug. 29, 2009
Thanks Century Cycles & Especially Adam!
All the respected cycling magazines recommend finding a shop before a bike and I'm glad I found Century Cycles in Medina. I thought I could get away with spending less and purchased a bike from Dick's Sporting Goods. I knew you get what you pay for but I thought a "big box" retailer selling good brands might afford me a bargain. I was wrong! You definitely only get what you pay for and having an expert and enthusiast (not a person "punching the clock") walk you through all the options and differences between bikes is really helpful. Additionally, knowing what degree of components you need to have an enjoyable riding experience is essential and only experts can really help you with the differences (i.e not Dick's or Wal-Mart for that matter). That is where Adam came in. He approached me instead of me having to hunt down an associate and took all the time I needed to help me in my decision (which was approximately 2 hours). I test rode a bunch of bikes and asked a million questions but Adam was never frustrated. I ended up with a great bike, at a fair price, that does everything I need it to and feels great to ride. I've returned my other bike to Dick's Sporting Goods after 2 weeks, a set of bad shifters, two bad tune-ups, the chain falling off twice, and a flat tire and now have a bike my 6'1" 210lb frame can rock out everyday with no problems. So thanks again Century Cycles and I look forward to bringing in my bike in the years to come for all its regular maintenance needs.
August 6, 2009
Dear Mr. Cowan,
I am writing this letter regarding several of your employees that I met while visiting your store. On Friday, July 24th, I stopped in to have my old road bike checked out and met Ray. Ray took care of my bike immediately and told me it would only take a few hours. I told Ray that I was interested in buying a bike for my wife. After a little discussion, Ray showed me several bikes and gave me a lot of info to consider. I told him I would stop back with my wife to see if the bike would fit her. During our conversation, Ray could not have been more pleasant or helpful. It was like speaking with a good friend.
On Sunday, July 26th, my wife and I stopped back about noon and your store was very busy. We then met Matt and I told him of my visit with Ray. Matt then showed us different bikes, fit my wife for those and had her test ride the bikes. Matt spent a good amount of time with us and patiently explained the bikes and their differences several times. Matt could not have done more to make a confusing process more pleasant. My wife eventually decided on a Raleigh Detour 6.5 and was extremely happy with a very comfortable bike. Matt's work did not end with the bike as he then helped us with a helmet, riding pants, and bike computer, patiently explaining everything and answering all of our questions. Like Ray, Matt made us feel like we mattered and that he truly wanted us to be happy with what we bought. Before I left, Matt signed me up for your bike repair classes in the Fall.
That Sunday evening, we took the new bike out for a spin, nearly 10 miles after not riding for several years. My wife is still smiling about the new bike and how comfortable it is...a very happy camper!
I returned to your store on Monday for a few more items and a problem with an old computer on my bike. I met Adam who promptly took care of my problem and also gave me help with several questions that came up. Ray showed up and again spent time helping me with questions regarding shoes, helmets, and bike maintenance. Your employees could not have been more helpful or pleasant.
Mr. Cown, Ray, Adam, and Matt are a credit to your organization. They were professional, knowledgeable, and willing to help with whatever questions arose. We definitely did not feel like just another sale. It is because of these guys that I and my wife will return to your store (actually I've already been back several times!) for our biking needs. If there is any way they can get recognition or rewards, please do so. They are definitely above average and a credit to Century Cycles.
Thanks again to Ray, Matt, Adam and Century Cycles!
Darryl and Ann Kiraly
North Ridgeville, Ohio
BACK ON THE ROAD AGAIN
August 4, 2009
To the Staff,
Personally felt that both my wife and I needed to give great thanks to all for your immeasurable support and kindness that you have all provided since we bought our first bike. Each visit we have been treated with the greatest respect, especially when I first started biking, you all disregarded my overweight condition.
Several other cycle shops were quite the reverse; this is what drove me to purchase my second bike from Century Cycles. We have constantly been treated with the greatest of service, and respect, regardless of our level of experience or capabilities, thank you very much!
Additionally, since the beginning of the 2009 season, personally have lost over 50 pounds, and currently bike a minimum of 100 miles a week. This has been such a rewarding experience, and I owe all of this to Century Cycles staff. Look forward to finishing this year with greater achievements, and look forward to many miles ahead with your constant friendship!
On a final note, Scott's Giant Defy Advanced bike is unbelievable. In the first week, I logged over 95 miles (too much rain); to date I have logged 207 miles; truly cannot say enough about this bike. Thank you again Scott!
George E. Stecz Jr.
July 31, 2009
Wow! Great place at a great location. We had a chance to visit your [Peninsula] store on July 15 and July 21, 2009, while riding the trail and just passing through the area on vacation. The staff was great and helped us with a number of purchases, including souvenir water bottles and new seats for our bikes, and even an item they didn't have in stock.
Jan and Ric Golding
July 21, 2009
You guys are great. Another wonderful week on GOBA with my kids. Century Cycles has been a big plus every year. Derrick has kept our bikes going and us entertained with stories of what he's had to work on, and what a hot week it was.
Thank You so much.
Lew Monegan, Cuyahoga Falls, OH
P.S. Your shop in Peninsula has a very helpful and knowledgeable crew.
July 16, 2009
Thanks to the crew @ CC in Peninsula, OH for making my first new bike purchase (since 1975) a great & professional experience.
My 2009 Giant Cypress DX rides smooth, and was adjusted perfectly for me when I left the store on Tuesday afternoon. It didn't take long to get used to the trigger shifters, and I should be used to having 24 gearing options within the next week.
My wife bought a Giant Cypress from the Rocky River location in 2005. We looked at other styles & stores, but the professional service we continue to enjoy at all CC locations and the fact we have had no problems with her bike made this new purchase from CC easy.
Keep up the great work!
July 13, 2009
I have been taking my bikes to CC in Peninsula and that staff rocks! They are doing a great job, especially when they saved me with a new shoe buckle two days before the Mohican 100K. Plus, they've done a great job with my several mountain bike problems this summer.
Nancy in Berea
June 27, 2009
One week ago, my cheap old commuter bike broke down on me for good (I am sick of putting money into it). So, I set forth to find my new ride around town. I have stopped into most of the stores in the westside area to try to find my new bike. You are by FAR the BEST STORE of them all. I was so impressed, I have made up my mind to do business with you from now on. You really care about what you do there, and it shows. Twice I have been there to check out different bikes. Twice I have had different members of your staff help me. They both were great people who knew exactly what they were doing. I will come to you for all my bike's needs from now on. So glad I stopped in there. It is good to see some businesses still like to take care of customers. Thank you so much. I will be in to buy my new bike this week (Giant FCR 3).
Bryan R. Jalovec
June 20, 2009
We try to buy ALL our cycling stuff from you guys (at the Peninsula store) because we really enjoy the atmosphere, which has always been laid-back but very knowledgeable. And you're right: this is how you earn a life-long customer. We know we can count on expert advice without high-pressure slick tactics. Just wanted to let someone know how much we appreciate the awesomeness of your culture and service!!!
April 14, 2009
It's Kaleb, the Ironman France guy who about a month ago was in your shop every day for a week trying to build a bike. Well, I finished the bike, and I wanted to say THANK YOU to all of the guys at the shop who helped put it together, and helped teach me some things so that I could try and put it together myself. I made the bike as a one year anniversary gift for my girlfriend, Caitlin, and she loves the bike! I couldn't have finished the bike without the help I received from the guys at the shop, and as always, they were all beyond nice.
May 27, 2009
April 2, 2009
Congratulations on winning the bike shop of the year by the League of American Bicyclists! I was one of a group of 30 women who cycled on the Underground Railroad Route last May and made a stop at the Peninsula store. I hope you will pass this along to them. They were awesome. The shop was incredibly well equipped and had lots of neat stuff for us to buy (that is the idea, right?!!) They gave us a bunch of "Define your Life" t-shirts and I still have two that I bought later after the ride. It always gets comments when I wear my pink one!
The guys who worked there treated us women very, very well (as opposed to some other shops where we were seen as a bunch of idiots, and several were ripped off). You all even oohed and aahed over the gorgeous bikes that some of the women had!
Best wishes for a great future on the UGRR and a great future serving new and old cyclists.
March 31, 2009
I became interested in cycling 3 years ago. Now I am addicted to it. Over those 3 years I have visited just about every bike shop in Medina and Cuyahoga county, have surfed the cycling web sites for countless hours and read cycling magazines every chance I get. Century Cycles in Medina is, without a doubt, THE BEST BIKE SHOP in Northeast Ohio. Adam, Tom, Keith, Drew, Petch and the boys are equipped with superior knowledge, totally committed to excellent customer service, and are always willing to go far beyond the normal "call of duty" when it comes to solving every challenge I have encountered with either my bike or any cycling products.
Besides all the above, it's just fun to stop and visit for awhile. It's good to have such a bike shop so close to home.
March 17, 2008
To Adam [in Medina], I just want to say thank you for helping me out on Saturday. You helped guide me to a great purchase!!! I rode the [Giant] OCR1 on Sunday...and Monday...and hopefully again tonight! The fit is EXCELLENT and I actually rode for a couple hours and was COMFORTABLE!!!! The bike is amazing - fast and lite...kinda scary downhill - HA! Anyway, thanks again for your help and professionalism!
Dave from Dalton
November 12, 2008
It's that family feeling at the stores that makes Century Cycles the place I look forward to taking my bike to. I use the Peninsula shop and I like the fact that when I go in there, everyone knows me and is aware of the bikes I own, and they help me right away with anything I have a question about. Not to mention the fantastic job they do when I take my bike in for a tune-up. The mechanics go above and beyond in the process of a simple tune-up, which is so much more attention than any place I've taken my bike to previously have ever done. When I took my Giant (which I had bought in 2006 from CC) in for a tune-up this past summer, it came back to me running so silent! I didn’t even realize it had been making much noise until I got it back. Anyway, it might be off topic a little, but I just think everyone (Scott included) should know that I absolutely glow when I talk about CC to people. I always recommend your stores for people seeking new bikes or equipment or just repairs on their existing bikes. Thanks for working so hard to put that family touch in the business. I think it really pays off... I've had some bad experiences at other shops and CC has been consistently top-notch in its customer service and output.
Mars Girl (http://marsgirlsonwheels.blogspot.com)
August 27, 2008
Please let me start by thanking you and congratulating you on having another pleased and loyal customer. I've been going to Century Cycles all of my cycling "career." Well...not so much a career as an enthusiastic pursuit for the past 10+ years. Derrick K. and Tom W. have been great helps for all these years.
We are a sponsor of the Summit Freewheelers Cycling Club as I've been a member for years and I'm a happy Surly fixed gear convert thanks to the Peninsula store. If I'm lucky, I may be able to talk my business partner into allowing me to be a part-time payroll bike messenger to your stores!? (ok, probably not)
Nathan Blice CPA
Certified Payroll Services Inc.
July 16, 2008
Just a quick note to say THANKS!
Customer Service at your Rocky River store was Outstanding as usual last night. I dropped in to see if I could convince my wife to get a new road bike for her. I brought in my Felt road bike to have someone check the bottom bracket noise. I figured I would need to leave it for a few days (the norm with other shops). Your man Adam got it done while we shopped! That was SO great!
Meanwhile, Krista was helping us look at a Giant OCR 3 W. It looked like the ideal bike for my wife, and I have been trying to talk her into a road bike for a while – she cannot keep up with me and some others on her old hybrid; she has been reluctant. Krista was so helpful and supportive! It really helped my wife to hear someone else tell her the same things I have been saying – and it was coming from an experienced FEMALE cyclist! That worked out great.
She loves the new bike.
Thanks again. Please pass along my thanks to your folks! Glad we could do business with you!
July 16, 2008
Once again I find myself e-mailing Century Cycles with accolades.
I recently purchased a new Surly Cross Check from your Peninsula store. The entire staff was extremely helpful and the bike has been better than I anticipated. Doug and Brent put together a bike I will enjoy for years to come. I know the rest of the staff chimed in on components and that is why I buy from Century Cycles.
Also, the service on my wife's old mountain bike has been far above par and I appreciate the effort to make her bike safe and comfortable for her.
Please keep up the good work and I will not hesitate to purchase from your shop in the future.
June 28, 2008
Just a note of thanks; another great year on GOBA. THANK YOU!!! Derrick has helped so many on these rides. THANK YOU VERY MUCH.
Cuyahoga Falls, OH
June 7, 2008
Dear Century Cycles Medina,
We can't thank you enough for all your help fitting our daughter for the perfect bike. When our little Addie told us she wanted a "regular" bike for her 8th birthday we were concerned and didn't know how to find her the right bike. Addie has Osteogenesis Imperfecta and severe scoliosis. Her bones break all the time (she has had over 30 fractures) and often with very little force such as coughing, sneezing, grabbing, etc. Addie also does not walk and uses a power wheelchair full time. So, we knew it would be a challenge to find the perfect bike that was safe and would allow her to ride like the other kids on the block.
After searching the internet for a few weeks with little luck, we decided to stop in Century Cycles Medina to see if they had any suggestions. Adam and Petch helped us find the perfect baby blue Electra bike! Adam helped us select several accessories that would make it easier for Addie to hold and pedal the bike as well. We ordered the bike, ordered special "training" wheels that you recommended and Don added a few other things to make it a perfect fit! Even though you were very busy every time we stopped in, you always made us fell like we were your only customer.
My husband and I watched in amazement as our little girl pedaled that bike around the driveway as fast as she could go. She got her birthday wish--a gorgeous bike that's cool--just like all the other kids in the neighborhood! We couldn't have made her birthday wish come true without your patience, kindness and knowledge! Thank you so much!
June 23, 2008
Dear Mr. Cowan,
I want to tell you how pleased I was with my recent bicycle build at your Peninsula location. I decided towards the end of May that I wanted to gift myself with a new single speed Surly Karate Monkey. I had purchased a Univega Modo Volare from this same location back in 2001, and I was very happy with both the sale and the aftermarket service provide by Derrick.
On this occasion, I worked with Brent Forrer. I gave him the basics of what I was looking for and I asked him to list his recommendations. We exchanged e-mails on many occasions, and he patiently responded to my questions. I did quite a bit of research on various web sites as I finalized what I wanted on the bicycle.
I finally took delivery of the bicycle on June 17 and I couldn't be happier. His recommendations were spot on, and I am now the proud owner of a bicycle that I hope to have for many years.
With this purchase, I have spent more than $3000 with your company, bypassing the several bicycle shops here in my county. You have an excellent staff there in Peninsula, and you should be proud of the way they take care of their customers.
I will certainly recommend your company to my cycling friends.
Harry M. Campbell
May 29, 2008
When I first thought of making a thank you card for the folks at Century Cycles, I cut out 3 pictures of scantily-clad women.
The title was the same:
(picture of women in bikinis)
(picture of women in lingerie)
Friendly knowledgeable advice
(Maxim magazine's ten best models)
I thought it would make you guys laugh.
What do you get when you come to Century Cycles?
Excellent service, Sales, and Friendly knowledgeable advice, along with lots of half-naked women. LOL
So I started from scratch and changed from poster board to foam core. You can't hang scantily-clad women on the wall of the mechanic shop; strictly a PG-rated bike shop.
So I came up with something you can hang.
Thanks for always being so nice, and helpful, with good reasonable prices, too.
May 15, 2008
Adam at your Medina store (although being new to the store) was a total pro. Listened to my needs and found the right bike for me. I even made a second trip to the store just to tell him thank you. I am going back to the store tomorrow to purchase a bike for my wife. Thanks to Adam and all the guys at the Medina store. It really shows the benefit of going to a professional store with knowledgable staff and the piece of mind that my money is going to a locally owned and operated company. Thanks!
Update May 16, 2008: I had such a good experience that I did indeed go back in today and purchased another bike for my wife. Adam was off today, but Sam did an excellent job and knows his bicycles for sure.
Jan. 3, 2008
Nov. 6, 2007
I want to express my satisfaction with my experience doing business at the Medina Century Cycles. I originally dealt with Century Cycles on my brother Kurt's recommendation and have had considerable repair work done there. The staff is friendly and competent and all work was done in a timely professional manner. Don was especially cooperative in dealing with me over the phone (I live out of town). I look forward to future visits to your store.
Nov. 5, 2007
The guys at the Medina store are always great to work with. I live locally and they are within riding distance between my house and the Reagan Park mountain bike trails, so I'm there quite often. Whenever I have an issue with my bike, they are always extremely honest with me about parts recommendations, as well as riding techniques. They are not just bike "technicians," but they are riders and enthusiasts, so they have experience to speak from. Plus, they're great to talk bike with. I recently visited the store due to some shifting problems, and it turned out that my chain needed replaced. I went for a ride immediately afterward, and about halfway through the trail, the new chain broke. I took it back to the store and without any questions asked, Tom replaced my chain again and adjusted my rear derailuer. But this was just one instance where they've helped immensely. Every time I visit the store, they always helped me out while I wait whenever possible, and have had a very quick turnaround any other time I've needed to leave my bike with them. Huge thanks to Tom, Don, Keith, and Mike for all the great service. I bought my bike from "Another bike shop," but will continue to visit the Century Medina store for many years to come for their awesome service and hard work.
May 20, 2007
Dear Medina Century Cycles Staff,
Mike, Don, Eric, Keith, Tom, et. al.,
Thank you for the great service and friendly advice that you have given me over the last 9 years.
Don, thanks for fitting me to the correct size comfort bike. Before you helped me, I was riding a ridiculously oversized bike that was painful from the first pedal stroke. Without your help and the Raleigh Comfort road bike that you helped me select, I'm sure that I would have forsaken the sport of biking and that would have been tragic for me on a personal basis. I have re-discovered the sublime nature of biking that I knew as a boy. And the health benefits, including weight loss and cardio-conditioning, help me to belie my age of 62. Yes, Don, I was 12 when you were yet a gleam in your father's eye.
Keith, you're the first person I met at Medina's Century Cycle Shop and it's because of you and your infectious friendliness that I came back again and again.
Eric, you've given me sound advice in selecting products and helped me out of an aching back by telling me that I probably had my seat too low.
Tom, you just recently worked on my bike and showed that you are right up to the standards of excellence set by the rest of the staff in Medina. You found a problem without my even mentioning it. My front brake just would not remain centered in place and though I adjusted it at the beginning of every bike ride, by the end of the ride the brake would have moved to the right and the tire would be rubbing against the left pad. Evidently, the problem was in the looseness of the handlebars which you found on your own. On my bike outing yesterday of 26 miles on truly egregious hills, the brake remained true and the rubbing was gone. Thank you immensely.
Mike, you're a joy to speak with but you don't put on any pressure and it redounds to your credit. You run a great shop and you have excellent associates starting with Don as service manager and extending to each person that I've mentioned heretofore in this email.
Out on the roads and bike trails, I have told many other riders of just what a pleasure it is to do business with Century Cycles in Medina and have referred them to you.
Once again thank you all. It has been a pleasure doing business with each and every one of you and I look forward to many more years of doing so.
May 15, 2007
Just wanted to thank Brent (I hope I got the spelling right--there was a lot going on that day!) again for his magnificent help at TOSRV this weekend--I managed to have four, yes four flat tires in the first 50 miles before he came to the rescue and got me back on the road again. We were very happy to see him again on Sunday when a friend blew a tube causing quite a crash. But with his help and very conscientious look at the tire which needed replacement, we sailed the last 50 in flat-free abandon. He is a great guy and you are lucky to have him on board. Many thanks.
May 6, 2007
On Saturday, I purchased a new Raleigh Venture comfort bike. I took it for spin for the first time today. Voila! What a ride; it rides like a $2,500 bike. I'm very happy with it; i think it was an ideal choice for me. For the first time in a long time, I felt like a kid again.
April 27, 2007
During the WKSU Fundraising week, I wandered near the radio in our bedroom and heard "Bicycle drawing" and I said, "I think I'll renew my membership" so I called the number I had memorized from hearing it a zillion times and at three minutes to the hour, I pledged!
Imagine my utter shock, surprise and delight when I received a phone call about 30 minutes later, saying "Congratulations! You won the bicycle." I was psyched!
To make a long story short, I picked up my beautiful Raleigh Passage 4.0 bike in teal along with matching helmet and all the other goodies yesterday at the Peninsula store. The guys who work there are just great -- they even gave me a red t-shirt and lubricant for my new bike's chain. We did a practice run on the trainer and hopefully, I'll remember what to press when.
I want to thank you for your wonderful donation to WKSU and the opportunity afforded me for a shiny new bicycle. With a little bit of luck, I won't need training wheels!
THANK YOU SO MUCH AGAIN!!!!!!
P.S. Do the guys there drink beer or wine? I want to bring them something when I get back from vacation on May 10th.
Note from the webmaster: Yes to both...
March 12, 2007
I would like to thank Josh and the staff at Century Cycles in Rocky River. Josh was extremely friendly, knowledgeable and patient with all my questions and helped me select the perfect bicycle for my riding needs. The staff also worked together and quickly customized my purchase in order to give me exactly what I wanted. I will continue to bring my bicycle to your store for service and would not hesitate to recommend you to anyone interested in quality and a positive shopping experience.
February 28, 2007
A company's salesmen speak volumes about their employer and their enjoyment of their profession. Finding a salesman who takes the time to help a customer pick a product that is best for them (not just concentrating on making the "big dollar sale") is a true gem. I met this sales yesterday at the Medina store.
After speaking to Doug earlier in the day about the clearance OCR models, I decided to make the trip to the Medina store to see what was available. I was initially near the North Olmstead area and was going to go to [another bike shop], but decided to go to Century instead, and this decision had largely to do with the caliber of the people Century employs. (I went to [another bike shop] once, and that was enough to make me never want to go back!)
Upon entering the store Doug was the first person to greet me, and after I merely mentioned "OCR" he remembered talking to me earlier in the day. He then spent almost 2 hours helping me determine if the OCR was indeed the bike for me. (Who does this?!?!?) Needless to say, I DID purchase the bike (after lusting after it for 4 years!!), and this was largely due to the service Doug provided.
I'm sure I don't need to tell you how personable he is, or how knowledgeable he is about cyclign -- that's undoubtedly why you hired him! But I will say, even though he was working outside him home store, he represented BOTH stores in a very professional manner. The customer service provided by Century Cycles is bar none -- and Doug is one among many employees that demonstrates this daily. And as a company, you should be very proud of them all! Century Cycles ROCKS!!!!
Feb. 20, 2007
I wanted to commend the entire staff at the Medina store for their customer oriented manners. They have always been helpful and courteous to me and everyone I have seen walk through the door, which is a big deal in this industry. You have a lifelong customer in me and I will always recommend Century Cycles to all of my friends.
I brought my bike in for service on Sunday September 17 to your Peninsula store and was helped by Derrick. The service was some of the best I have ever had and he was able to get me back on the path very quickly. He was very helpful and seemed eager to share information about keeping my bike running well. He even helped with my wife's bike as well and fixed a problem that we have not had anyone else properly take care of before. He made me feel at ease and welcome in your store. It was nice to see that there are still good people out there willing to help others and offer advice to those who want to learn. I just wanted to personally thank him for his help, advice and showing me there are still friendly people who care.
April 7, 2006
I bought a 2002 Campione Bianchi from the Pennisula store. Brent and Derek treated me great; they customized my bike just the way I wanted. I had a great experience. Thanks again.
March 20, 2006
Dear Mike [Petch in Medina],
Sorry it's taken so long, but I just wanted to send you a little note of thanks for your kindness and helpfulness with the tandem we received from the Rush-Miller Foundation.
Jessica and I pick up the bike on Sunday, February 20. We were sorry that we had to come on your day off, but it wasn't snow for once! The man that helped us was very nice, though. (Sorry I forgot his name [Don].)
Thank you for teaching us the proper way to ride a tandem. And also, thanks for getting us the bike with the comfortable seat and the two helmets; I'm glad you worked your "deal!!"
We hope to see you in three to four months for our first tune-up. Thanks for being so nice!
Yvonne & Jessica Ehlert
Jan. 25, 2006
I just completed the basic tune up/regular maintenance class at your Rocky River store.
I am writing to let you know that I enjoyed the class very much and learned quite a lot. This was all possible because of the great instructions I received from Aaron Maughan and Adam Falkner. Aaron put together a great class, and Adam assisted and showed me some real great tips. Aaron and Adam are a great asset to Century Cycles and you.
I thank you for having this class at Century Cycles.
Hello, my name is Greg Trask and while riding at Quail Hollow State Park
I bent my front rim very badly. As I was walking out I met a guy (and
his wife) who told me that he was the head mechanic at your Peninsula
store. He was able to straighten my rim (enough for me to ride out), by
slamming it against the ground, something I wish I would have thought
He and his wife were very nice and made sure that I was okay before they
continued on their way. I just wanted to let you know what a great
employee you have out there (as if you didn't already), and how much I
look forward to doing business with your Peninsula store in the future.
Gratefully yours, Greg Trask
"We received a letter from Century Cycles again telling us we were one of the top customers of last year. This entitles us to a discount on purchases until the end of March....So we purchased a stokid adapter kit for Morgan to ride the tandem. They did a great job (As usual).. I am so impressed with how they take the time to make sure not only that everything works correctly but that we are happy."
-from the Zabarsky Family web site, Jan. '05